Yes, in case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low battery signal will be sent to the CSI monitoring centre so you can be notified.

No, if you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your touchpad, and CSI will request emergency services to be sent to you.

Yes, it is your responsibility to make sure that your system is in good working order. It's easy to test your system; just refer to your owner handbook. If you find that a part of your system is not working properly, call CSI and request a service call. Your system will send us an auto test signal every 24 hours to let us know it is sending signals, but a physical system test should be preformed once a week, by the customer to ensure it is working properly.

If you hold down the panic, fire or medical alarm buttons on the touchpad for 1 to 3 seconds, an alarm is transmitted to the CSI monitoring centre, and emergency services requested will be dispatched immediately. An alarm received in this manner cannot be cancelled. We will call the location to confirm one of these emergency requests have been dispatched, but each will be dispatched before we call the location to verify.

At CSI we try to prevent false alarms from happening. Each time you arm or disarm your system, we will receive a user activity signal. When you set off the alarm accidentally, we will receive an opening signal, but it is best for you to call us to confirm the false alarm.

No, your system is an independent unit and can only be turned off at your control touchpad.