At CSI Security, we respect and are committed to your right to privacy. We believe that you should understand the way in which we collect, use, disclose and protect your personal information. CSI is responsible for your personal information that we collect, use and disclose.
Who Are We?
Why Do We Collect Personal Information from You?
In serving your needs, it is important to have accurate information about you. We collect your personal information to:
- Establish your identity
- Understand your needs for, and determine your suitability for, products and services
- Provide services to you and process payments for your account
- Protect you and us from error and fraud, including verifying your identity to:
- Establish your alarm account profile
- Validate an alarm
- Service your security system
- Respond to your requests
- Communicate with you concerning your account
- Notify you of CSI and third party new products and services, special offers, and general industry information
- Adhere to applicable legal requirements
How Do We Collect Your Personal Information?
We collect your personal information at the time you become a new customer of CSI, at the time you acquire additional products and services from us and at other times when we communicate with you to administer your account with us. We may collect your personal information directly from you or from third parties with your consent (if required). We continue to collect and update personal information throughout our relationship with you.
For example, we collect your personal information through:
- Our service agreements and written correspondence with you
- Your discussions with our sales representatives, service technicians, customer service centres and central monitoring centres (some of which may be recorded to ensure service quality and to maintain an accurate record of our communications with you)
- Your visits to our websites, including www.csisecurity.ca
- For more information on this, see below under “Our Web Sites”.
What Personal Information Do We Collect About You?
The type of information that we collect is based on our relationship with you. Such information may include:
- Contact information about you, such as your name, address, telephone number, or email address
- Contact information about others that you designate as your Emergency Contact List, such as their name or telephone
- Account information related to your payment method(s), such as bank account number, bank account type, or the name of your financial institution.
Our Web Site
Each time you visit our web site, www.csisecurity.ca, we gather the date, time, browser type, name of the visitor's Internet service provider, the site that referred the visitor to us, any pages that are requested, the navigation history and IP address of the visitor. The foregoing information does not generally contain anything that can identify users personally. If you object to this gathering of information, you should not use or access our web pages. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use. This information may be shared with third parties in order to provide services to us or to analyze, store or aggregate the information.
To the extent that our web sites contain links to other sites, the owners of those sites are responsible for the privacy practices or content of those other sites. We do not endorse and will not be responsible for the privacy practices on third party websites.
How Do We Obtain Your Consent for the Collection, Use and Disclosure of Your Personal Information?
Where required, consent for the collection, use and disclosure of personal information may be obtained orally or in writing and may be expressly given or implied. Your express consent may be given in writing, verbally or through electronic means. Your implied consent may be given through an action you have taken, such as supplying your personal information for a specified purpose.
What Do We Do With Your Information?
Your information will only be used by CSI for the purposes outlined above under “Why Do We Collect Personal Information from You?”. We will not disclose your personal information to any third party, except as set out below.
Third Party Services
There are certain services supplied to us by third parties in Canada and the United States where the work involved requires the use of some of your personal information by the third party. Frequently, but not exclusively, these third parties are our affiliates. For example, our affiliate, alarm.com or Lanvac which provides security services to customers in Canada and United States of America, currently supplies some data storage services, some marketing services including the notification of new products and services special offers, some customer support services including the enrollment of new customers, processing of customer rebates and responding to customer inquiries and complaints, and some alarm monitoring and notification services to us to support our customer base. Third party service providers located in Canada and the United States that are not our affiliates also supply services to us. For example, these unrelated service providers currently supply some marketing and customer support services and other services regarding our compliance with applicable legal requirements and protection of you and us from fraud and interference with our commercial relationship. In order to provide some of these services to our customers, personal information is required by CSI and unrelated service providers. Whenever we engage a third party service provider to do work for us, we confirm that its privacy and security standards meet our requirements.
In the event that a third party service provider is located in the United States, certain of your personal information may be processed and stored in the United States and the governments, courts or law enforcement or regulatory agencies of that country may be able to obtain disclosure of your information through the laws of the foreign country.
We may be involved, from time to time, in transactions to sell parts of our business or assets or merge with other businesses. Since our customer information may be part of such transactions, we may use or disclose this information to other parties involved in the transaction. In such cases, the information that is shared is limited to what is necessary to accomplish the transaction, and we take appropriate steps to protect the information from improper use or disclosure.
There are exceptions where we may collect, use or disclose personal information without consent when required or permitted by law.
From time to time, we may be compelled by legal action to release information (e.g., statutory reporting obligation, search warrant, court order, bankruptcy or insolvency proceedings etc.). In certain circumstances, we may also be permitted by law to collect, use or disclose information without the consent of the individual concerned. For example, we may disclose personal information without consent if it is to be used in an emergency that threatens the life, health or security of the individual, or when collecting unpaid amounts owed or owing to us.
We protect your information
Accessing and Keeping Your Personal Information Accurate
We make every effort to ensure the information in our records is accurate. We also rely on you to provide any updates to your information. Subject to certain limited exceptions, you have the right to access your personal information held by us. Whenever you want to review, verify or correct your personal information, write or contact the CSI office or email us at email@example.com. Please be as specific as possible with your request. There is no charge for verifying or correcting your information, but depending on the circumstances, there may be a charge if you want hard copies of records. We will let you know at the time of your request if there is a charge.
Resolving your questions and concerns