Service calls are covered under warranty for the initial term of your agreement. After the initial term of your agreement has completed, each service call will be chargeable for parts and labour required to repair the system.

Yes, Extended Warranty Plans are available to all customers. This warranty will cover your system for all parts and labour due to ordinary wear and tear on the system for the term you choose. Your system must be monitored during any warranty period.

All batteries are covered for the first year. After the first year, all batteries are no longer covered under warranty.

False alarms are the customer’s responsibility. If the false alarm is caused by an equipment problem, call CSI to repair the zone or problem. The Municipality you live in will have their own Alarm By-Laws and will enforce them. False alarms responses will be invoiced to the home or business owner. CSI will always call the location or call list on burglar alarm signals before we dispatch. You, the customer will make the decision if you want the Police sent.

Term: This Subscriber Agreement shall remain in force and effect for an initial term of month(s) from the contract date or installation date (whichever is later). After the initial term, this Agreement shall automatically renew yearly (for a minimum of twelve (12) months), unless cancelled by either party by giving notice in writing of at least 60 days prior to the end of the initial term or any later anniversary date.